Privacy Policy

Reliant Home Health Agency, Inc. ("Reliant," "we," "us," or "our") is committed to protecting the privacy and security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for training courses, submit career applications, or interact with our digital patient services. Please read this policy carefully.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us, register for our services, submit an employment application, or participate in our training courses.

The personal information we collect may include:

• Contact Details: First and last name, email address, phone number, and physical address.
• Career Information: Employment history, education details, certifications, references, resumes, cover letters, and professional licenses.
• Account Credentials: Passwords, security questions, and verification logs.
• Course Metrics: Quiz scores, lesson progression data, attendance logs, and digital certifications.
• Technical Data: IP address, browser type, device information, operating system, and website usage statistics collected via cookies and trackers.

We use the information we collect to run our operations, process applications, deliver excellent training programs, and fulfill legal requirements.

Specifically, we use your personal information to:

• Process, review, and evaluate your employment applications;
• Create and maintain your training portal and applicant portal accounts;
• Track and verify your progress through certified home health courses;
• Send you transactional notifications, including login links, password reset details, and training updates;
• Respond to support requests and maintain communication;
• Enforce our website terms, ensure network security, and prevent fraudulent activity;
• Comply with federal, state, and local health regulations and employment standards.

HIPAA Notice: As a home health agency, we are fully committed to protecting protected health information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Any PHI collected from or about patients receives the highest level of security and privacy protections. Our handling of patient health records is governed by our comprehensive HIPAA Joint Notice of Privacy Practices, which is provided separately to all patients upon initiation of care.

We do not sell, rent, or trade your personal information. We only share information with trusted third parties under strict confidentiality terms for functional operational purposes.

We may share information in the following circumstances:

• Service Providers: Secure database hosts, cloud-storage engines, email distribution clients (e.g., ZeptoMail, Mailtrap), and analytical tools;
• Regulatory Agencies: State licensing boards, accreditation bodies, and health inspectors to verify training certifications and clinical compliance;
• Legal Obligation: If required by court orders, search warrants, or subpoenas, or to protect the safety, property, and rights of Reliant, our patients, and staff.

We utilize robust administrative, technical, and physical security measures to safeguard your personal data. This includes advanced encryption for data at rest and in transit (SSL/TLS protocols), firewalls, access control logging, and periodic security reviews.

Please be aware, however, that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

We retain your personal information, including training logs and job applications, for as long as your account is active, or as necessary to evaluate career opportunities, fulfill educational certifications, maintain financial records, resolve disputes, and comply with state and federal health agency data retention mandates.

Depending on your jurisdiction, you may have specific rights regarding your personal information under state or federal laws.

These rights may include:

• Access: The right to request copies of your personal information collected by us;
• Correction: The right to request that we correct or update inaccurate or incomplete records;
• Deletion: The right to request that we erase your personal data, subject to regulatory, legal, and financial retention requirements;
• Opt-Out: The right to unsubscribe from non-essential promotional and educational updates.

If you have questions, comments, or concerns about this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact our privacy compliance team at: